Going live
Requirements and timeline for launching debit order collections in production.
Prerequisites
Before going live, ensure you have:
- Confirmed processing model (SO, TPPP, or TPPP-Hybrid)
- Completed KYB (Know Your Business) and KYC (Know Your Customer) processes
- Authorised PASA-approved abbreviated name and/or profile code
- Signed MSA (Master Service Agreement) including:
- Transactional and service pricing
- Approved processing limits
Processing Models
System Operator (SO)
Best for: Large corporations
A non-bank entity providing services for payment instructions. Funds settle directly to your nominated bank account.
Requirements:
- Standard Bank account
- Standard Bank profile code and credit limits
- PASA vetting and abbreviated name approval
- End-to-end testing
Timeline: ~8 weeks
Third-Party Payment Provider (TPPP)
Best for: Small to mid-size businesses
Accept and hold funds for on-payment to third parties. Faster time to market.
Requirements:
- Any bank account
- Precium-approved credit limits
- PASA vetting and abbreviated name approval
- End-to-end testing
Timeline: ~3 weeks
TPPP-Hybrid
Best for: Mid to large corporates seeking fast market entry
Same as TPPP but collected funds settle into your own bank account.
Requirements:
- Standard Bank account
- Precium-approved credit limits
- PASA vetting and abbreviated name approval
- End-to-end testing
Timeline: ~3 weeks
Time to Market
SO Model
| Requirement | Timeline |
|---|---|
| Standard Bank account | 4-6 weeks |
| Approved credit limits (Standard Bank) | 2-4 weeks |
| Profile code creation and testing | 4-6 weeks |
| PASA vetting and abbreviated name | 2-3 weeks |
| End-to-end testing | 8 weeks |
| Total | ~8 weeks |
TPPP Model
| Requirement | Timeline |
|---|---|
| Any bank account | 0 weeks |
| Approved credit limits (Precium) | 1 week |
| PASA vetting and abbreviated name | 2-3 weeks |
| End-to-end testing | 2 weeks |
| Total | ~3 weeks |
TPPP-Hybrid Model
| Requirement | Timeline |
|---|---|
| Standard Bank account | 2-3 weeks |
| Approved credit limits (Precium) | 1 week |
| PASA vetting and abbreviated name | 2-3 weeks |
| End-to-end testing | 2 weeks |
| Total | ~3 weeks |
Note: Platform providers can only use the SO model.
Documentation Requirements
Business Structure
| Document | Notes |
|---|---|
| Nature of business | e.g., Insurer, Media, Financial Institution |
| Company CIPC registration | --- |
| Proof of business address | Not older than 3 months (lease, municipal statement) |
| SARS Income Tax / VAT registration | --- |
| Director resolution | On letterhead, signed by all directors, nominating authorised signatory |
| Company shareholding structure | --- |
| Copy of ID (signatory/directors/CEO) | --- |
| Signatory proof of address | Not older than 3 months |
| Key contact phone number | --- |
| Key contact email address | --- |
Banking Information
| Document | Notes |
|---|---|
| Current bank | --- |
| Proof of bank account | For settlement, not older than 3 months |
Collection Processing History
If currently processing debit orders:
| Information | Notes |
|---|---|
| Current client/subscriber base count | e.g., 140,000 |
| Current processing bank | --- |
| Current processing model | SO/TPPP |
| Payment methods required | EFT debit order, DebiCheck, EFT payments |
| Statement from current processor | --- |
| Unique descriptor/short code | Displayed on customer statements |
| Current/expected payment volumes | Monthly count |
| Total payment limit required | R'000 |
| Average monthly payment value | R'000 |
| Batch limit request | R'000 |
| Minimum payment value | R'000 |
| Maximum payment value | R'000 |
Settlement Options
| Information | Notes |
|---|---|
| Settlement frequency | Daily/Monthly |
| Split settlements required | Multiple bank accounts |
PASA Requirements
Abbreviated Name
Your abbreviated name:
- Appears on customer bank statements
- Must be unique and PASA-approved
- Maximum 10 characters
- Should reflect your trading name
Registration
All TPPPs must be registered with a clearing participant. Verify your registration status at PASA Authorisations.
Acquiring Bank
Currently, Precium supports debit order collections through Standard Bank as the acquiring bank.
SO and TPPP-Hybrid processing models require merchants to open a Standard Bank account for settlement purposes.
Go-Live Checklist
Technical Readiness
- Completed all sandbox testing scenarios
- Tested webhook integrations
- Implemented error handling
- Set up monitoring and alerting
- Documented integration in your systems
Business Readiness
- Staff trained on debit order processes
- Customer support prepared for mandate queries
- Mandate templates meet PASA requirements
- Dispute handling process documented
- Reconciliation process established
Compliance
- Mandate storage solution in place (7-year retention)
- PASA rules understood and documented
- Privacy policy updated for debit order processing
Production Credentials
When ready to launch:
- Contact your Precium account manager
- Complete final compliance review
- Receive production API credentials
- Update application configuration:
BASH
# Production authentication endpoint
https://prod-payce.auth.eu-west-1.amazoncognito.com/oauth2/token
# Production API endpoint
# Provided by Precium upon approval
Post Go-Live Support
Monitoring
- Monitor collection success rates
- Track unpaid and dispute rates
- Review reconciliation status daily
Support Channels
- Technical issues: Contact Precium support
- Business queries: Contact your account manager
- Emergency: Escalation contacts provided at go-live
Contact
To initiate the go-live process:
- Email: support@precium.com
- Sales: Contact your Precium account manager
Tip: Reach out early to avoid delays. The sooner you start the onboarding process, the faster you can go live.
