Privacy Policy

Privacy Policy

‍Effective Date: 25 March 2021

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Please read these Terms carefully before using Precium’s Service(s).

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Introduction

Welcome to Precium! Precium (“us”, “we”, or “our”) operates gate.reviopay.com and the Precium website (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to gate.reviopay.com and the Precium website, and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms of Service (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

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Definitions

• “Service” means the gate.reviopay.com site and the Precium website operated by Precium.
• “Personal Data” means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).
• “Usage Data” is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
• “Cookies” are small files stored on your device (computer or mobile device).
• “Data Controller” means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
• “Data Processors (or Service Providers)” means any natural or legal person who processes the data on behalf of the
• Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• “Data Subject” is any living individual who is the subject of Personal Data.
• “The User” is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

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Information collection and use

We collect several different types of information for various purposes to provide and improve our Service to you. Types of data collected include:

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Personal data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• (a) Email address
• (b) First name and last name
• (c) Phone number

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

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Business information

• (a) Company name
• (b) Email address
• (c) Address
• (d) Phone number
• (e) Interests relating to potential business solutions
• (f) Where you heard about our products or services
• (g) Payment information / banking details during registration or activation on our system.
• (h) Other information required for registration and support of the solution

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Usage data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

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Location data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.

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Tracking cookies data

We use Cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use include:

• (a) Session Cookies: We use Session Cookies to operate our Service.
• (b) Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• (c) Security Cookies: We use Security Cookies for security purposes.
• (d) Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

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Use of data

Precium uses the collected data for various purposes:

• (a) to provide and maintain our Service;
• (b) to notify you about changes to our Service;
• (c) To identify you, process your requests, and administer/activate your Precium account.
• (d) to allow you to participate in interactive features of our Service when you choose to do so;
• (e) to provide customer support and determine what the technical issues are and how best to help you resolve them;
• (f) to gather analysis or valuable information so that we can improve our Service;
• (g) to monitor the usage of our Service and enable us to provide a secure environment;
• (h) to detect, prevent and address technical issues;
• (i) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• (j) to provide you with notices about your account and/or subscription, including upgrades and updates, expiration and renewal notices, email-instructions, etc.;
• (k) to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• (l) in any other way we may describe when you provide the information;
• (m) for any other purpose with your consent.

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Information collected by us as set forth above does not include your company’s data entered in the course of operating our products or data provided by you while using our services. We will not access this data except in the following limited circumstances:‍

• (a) to provide you with technical support, at your request and with your permission;
• (b) on a limited-access basis to install updates or hotfixes, troubleshooting, or restore data from backups at your request;
• (c) where the inherent purpose of the product or service requires us to provide the data to a third party on your behalf and,
• (d) to utilise Aggregate Information derived from this data to help us improve our products and services and in developing additional offerings.

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User responsibilities

a. Account Creation: In order to use the Service, you must create a merchant and user account with Precium. You agree to provide and maintain accurate, complete, and up-to-date information during registration, verification, and ongoing operational processes. Where required by law, you should be in possession and evidence the validity of applicable licences. You are responsible for maintaining the confidentiality of your user and merchant account credentials and for all activities that occur under your user and merchant account. You agree to take all reasonable precautions to maintain the secrecy of your credentials and the security of your connection to Precium.

b. Regulatory Compliance: You agree to comply with all applicable laws, regulations, and rules while using the Service. You are solely responsible for ensuring that your use of the Service is not prohibited or restricted by any applicable laws. You agree to act in good faith towards your customers and to treat your customers fairly in all matters relating to payments while using the Service.

c. Prohibited Activities: You shall not use the Service for any illegal, unauthorised or fraudulent activities. Money laundering and terrorist financing activities are strictly prohibited and politically exposed persons may be subject to additional account verification. All activities related to gambling, pornography, firearms, drugs, alcohol, marijuana, tobacco, and cryptocurrency related products and services are not permissible unless with express written permission from Precium. You agree not to engage in any activity that may interfere with or disrupt the operation of the Service, or that may harm Precium, its users, or their customers.

d. Restrictions on Use: You shall not use or offer the Service on a bureau or sublicensed basis to any third party, nor allow a third party to operate the Service as part of outsource or other arrangement not approved by Precium in writing. You shall not modify or reverse engineer the Service; copy or create derivative works of the Service; or remove any copyright or other notices generated by the Service.

e. Deemed Instructions: You agree that any instruction or communication from you, or appearing to have been from you, through our platforms or the Services, shall be deemed to be your valid instruction and you acknowledge that Precium is entitled to rely and act upon such instruction without further investigation or verification. You are therefore responsible for ensuring that any instruction regarding your account received is true, accurate, and complete.

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Retention of data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

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Transfer of data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to the United States, Ireland, or South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Precium will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

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Disclosure of data

We may disclose personal information that we collect, or you provide:

• (a) Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
• (b) Business Transaction. If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
• (c) Other cases. We may disclose your information also:
  • (i) to our subsidiaries and affiliates;
  • (ii) to contractors, service providers, and other third parties we use to support our business;
  • (iii) to fulfil the purpose for which you provide it;
  • (iv) for the purpose of including your company’s logo on our website;
  • (v) for any other purpose disclosed by us when you provide the information;
  • (vi) with your consent in any other cases;
  • (vii) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

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Security of data

The security of your data is important to us but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your data protection rights under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area(EEA), you have certain data protection rights, covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at info@precium.com
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In certain circumstances, you have the following data protection rights:

• (a) the right to access, update or to delete the information we have on you;
• (b) the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• (c) the right to object. You have the right to object to our processing of your Personal Data;
• (d) the right of restriction. You have the right to request that we restrict the processing of your personal information;
• (e) the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
• (f) the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.

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You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in South Africa.

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Service providers

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may employ third party companies and individuals to facilitate our Service(“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

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Analytics

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may use third-party Service Providers to monitor and analyse the use of our Service.

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Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

We also encourage you to review Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

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Firebase

Firebase is an analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en.

For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

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Mixpanel

Mixpanel is provided by Mixpanel Inc. You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page:https://mixpanel.com/optout/For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

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CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

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GitHub

GitHub is provided by GitHub, Inc. GitHub is a development platform to host and review code, manage projects, and build software. For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit GitHub Privacy Policy page: https://help.github.com/en/articles/github-privacy-statement.

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GitLab CI/CD

GitLab CI/CD is provided by GitLab, Inc. GitLab CI (Continuous Integration) service is a part of GitLab that builds and tests the software whenever a developer pushes code to the application. GitLab CD (Continuous Deployment) is a software service that places the changes of every code in the production which results in every day deployment of production. For more information on what data GitLab CI/CD collects for what purpose and how the protection of the data is ensured, please visit GitLab CI/CD Privacy Policy page: https://about.gitlab.com/privacy/

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Communication tools

Amazon SES

Amazon Simple Email Service (SES) is provided by Amazon Web Services (AWS), Inc. Amazon SES is a highly scalable email service. For more information on what data Amazon collects for what purpose and how the protection of the data is ensured, please visit the AWS Privacy Policy page: https://aws.amazon.com/privacy/.

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Twilio

Twilio is provided by Twilio Inc. Twilio is a cloud communications company which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. For more information on what data Twilio collects for what purpose and how the protection of the data is ensured, please visit the Twilio Privacy Policy page: https://www.twilio.com/en-us/privacy.

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Customer.io

Customer.io is provided by Peaberry Software Inc. Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products. For more information on what data Customer.io collects for what purpose and how the protection of the data is ensured, please visit the Customer.io Privacy Policy page: https://customer.io/legal/privacy-policy/.

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Children's privacy

Our Services are not intended for use by children under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

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Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@precium.com‍
• By visiting this page on our website: www.precium.com/contact‍
• By mail: The Refinery, Longkloof Studios, Darter Close, Gardens, Cape Town, South Africa, 8001